At New York Cannabis Card, we are committed to making the process of obtaining your New York medical marijuana card simple, safe, and stress-free. We believe in transparency and want every patient to feel confident when booking an evaluation with us. This Refund Policy explains when refunds may be granted and how the process works.
When Refunds Are Available
We proudly offer a 100% money-back guarantee in specific situations. Refunds may be issued under the following conditions:
1. Not Approved by the Doctor
If you are not approved for medical cannabis certification in New York during your evaluation, you will receive a full refund of your consultation fee.
2. Appointment Cancellations
- Appointments canceled at least 24 hours in advance may qualify for a refund or complimentary rescheduling.
- Appointments canceled less than 24 hours before the scheduled time may not be eligible for a refund.
3. Billing Errors / Duplicate Payments
In the event of a technical issue or duplicate payment, we will issue a full refund once verified.
Non-Refundable Circumstances
Some fees are non-refundable, in compliance with New York state medical cannabis regulations:
- State registration fees paid directly to the New York Office of Cannabis Management (OCM) are non-refundable.
- Missed appointments or “no-shows” are not eligible for refunds.
- Patients who are approved by a physician but fail to complete their state application will not qualify for a refund.
How Refunds Are Processed
Approved refunds will be issued to the original payment method within 5–10 business days.
To request a refund, please contact our patient support team:
Our Risk-Free Guarantee
At New York Cannabis Card, patient satisfaction comes first. That’s why we offer a Risk-Free Medical Marijuana Evaluation – if you are not approved for a New York medical marijuana card, you don’t pay.